Preparation and Packaging
IDA PING is an independent design studio located in Altmark, Germany. All pieces are made on order to prevent overproduction, so please allow us up to 3-5 business days to prepare your purchase prior to shipping.
To conserve recourses we pack all pieces in a small linen bag and wrap it securely in old Newspaper.
To cancel or change the details for an order, please notify us within 12 hours after placing your order at firstname.lastname@example.org.
Germany orders are shipped via Deutsche Post or DPD. Estimated transit time is 2-5 working days. The domestic shipping fee is 4 Euros. For orders over 75 Euros we offer complimentary shipping service.
Europe Country orders are shipped via Deutsche Post, DHL or DPD. Estimated transit time is 4-7 working days. The European shipping fee is 8 Euros. For orders over 120 Euros we offer complimentary shipping service.
Rest of the World
We ship worldwide to selected countries. Please do not use P.O boxes as shipping address.
All international orders are shipped via DHL. The estimated transit time is within 10-15 business days. The international shipping fee is 15 Euros. For orders over 150 Euros we offer complimentary DHL shipping services.
For faster delivery, DHL EXPRESS WORLDWIDE delivers within 5 business days. Please contact us for quotation.
Liabilities and Customs
We assure that your order will be packaged with the utmost care. However, we are not liable for lost or damaged packages that may occur during transit. Also, international packages may be subject to customs, duties or other fees that are calculated by certain countries. It's the customer's responsibility to pay all customs, duties and fees.