Preparation and Packaging
IDA PING is an independent design studio located in Berlin, Germany. Everything is made, packaged and shipped in-house, please allow up to 3 business days for me to prepare your purchase prior to shipping. To cancel or change the details for an order, please notify me within 24 hours after placing your order at firstname.lastname@example.org.
Germany orders are shipped via Deutsche Post. Estimated transit time is 2-5 working days. The domestic shipping fee is 4 Euros.
Europe Country orders are shipped via Deutsche Post or DHL. Estimated transit time is 4-7 working days. The European shipping fee is 10 Euros.
I ship worldwide to selected countries. Please do not use P.O boxes as shipping address.
All international orders are shipped via DHL. The estimated transit time is within 10-15 business days. The international shipping fee is 15 Euros. For orders over 150 Euros I offer complimentary DHL shipping services. For faster delivery, DHL EXPRESS WORLDWIDE delivers within 5 business days. Please contact me for quotation.
Liabilities and Customs
I assure that your order will be packaged with the utmost care. However, I am not liable for lost or damaged packages that may occur during transit. Also, international packages may be subject to customs, duties or other fees that are calculated by certain countries. It's the customer's responsibility to pay all customs, duties and fees.
Refunds and Exchanges
IDA PING jewelry are individually handmade, and therefore there will always be variations between pieces. Especially natural elements such as stones, shell and wood may slightly differ in their appearance than the ones on the product pictures. I always choose the most outstanding pieces and embrace the perfect imperfections of natural materials. If you are still unsatisfied with your purchase, returns are accepted within 14 days of receipt.
Please note, that sales items are non-refundable.
Returned items must be in the same condition as when they were sent to you.
Please notify me via email at email@example.com and include your name and invoice number with your return. Items need to be received and assessed by me to ensure they are in the original condition before refund can be issued. Please note that shipping charges will not be refunded or reimbursed on return items.
I do not accept returns on international orders, as I can not reimburse international return shipping costs. If you have experienced issues with the items you have received, please contact me via email at firstname.lastname@example.org.
Shell and stones are like glass, if they fall they might break. It is the customer's responsibility to make sure they are handled with care.
My pieces are made by hand using most often hand cut/ textured brass. Slight inconsistencies, imperfections and the natural beauty of brass are what make my pieces unique. Brass will patina with age. To take the best care of your jewelry, do not place it in a closed and humid area and leave it outside of any jewelry boxes.
Additionally, you may clean your piece periodically with baking soda and lemon juice and a polish cloth if needed.
Please avoid applying lotions or sprays prior to putting on your piece, as it can discolor the metal.